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FAQ

PAYMENT


We accept payments by Visa, Mastercard, American Express, JCB, Discover, paypal and apple pay.


SALES TAX


All orders are subject to sales tax and vary based on shipping location. 


ORDER STATUS 


Please allow up to two business days for order processing time. Once your order has been processed you will receive an email with tracking and shipping details.  

CHANGE ORDER 


For all order modifications please contact us immediately at gethelp@thirthynineseven.com

 

REFUNDS AND EXCHANGES


All orders are final sale. Exchanges are available only for manufacturing defects. To receive a replacement/refund email us within 3 days of receiving the product, email must include images.


RECEIVED WRONG OR DAMAGED ITEM


Email our customer service team with your order number and we will promptly send you a free prepaid return label and replacement item.  

UNDELIVERED PACKAGE 


If a package is marked delivered but was not received we ask that you reach out directly to the shipping carrier for more details and assistance filing a lost package claim. Once a claim has been filed, please email and provide us with your order and the claim number for your lost package. Once we have all your information we will provide you with a refund or replacement. 


PRESS/STYLIST PULL INQUIRIES 

For all press and stylist inquiries please contact gethelp@thirthynineseven.com